Refund Policy

Refund Policy

Overview
We want you to love your purchase. This policy explains when and how you can return items and receive a refund.

Return window

• Store policy: You may return eligible items within 30 days of delivery for a refund.

• EU statutory right: If you are an EU consumer, you also have a 14-day right of withdrawal from delivery without giving a reason. This legal right exists in addition to our 30-day policy.

Eligibility & condition

• Items should be returned in the condition received, with all parts and accessories. Reasonable home inspection/trying is fine.

• Damage, missing parts, or use beyond what’s necessary to establish the item’s nature, characteristics, and functioning may reduce your refund.

How to start a return
Email support@furlove.shop with your order number, the item(s) you wish to return, and the reason. We’ll reply with instructions and a return label where available.

Return shipping costs

• Czech Republic (domestic): We provide a prepaid return label for eligible 30-day returns and for defective/incorrect items.

• EU & international: For change-of-mind returns, return postage may be at your cost unless required by law. If an item is defective or we sent the wrong item, we’ll cover/ reimburse reasonable return shipping.

Refund amounts

• For returns under our 30-day store policy: We refund the item price to your original payment method once we receive and inspect the return. Original shipping (if any) is not refunded, except where the law requires.

• For EU 14-day withdrawal: We refund the item price and any standard outbound shipping you paid. We may deduct value for handling beyond reasonable inspection.

• Free-shipping threshold adjustments: If you received free domestic shipping (orders ≥ 500 CZK) and a partial return brings the kept items below 500 CZK, we may deduct the standard 69 CZK shipping from the refund.

• Bundles & promotions: If you return part of a bundle or a promotional order (e.g., “buy 4 gloves, get a free brush”), your refund may be recalculated to reflect kept items at their current individual prices.

Exchanges
Fastest method: place a new order for the replacement item and return the original for a refund. If you prefer a direct exchange (subject to stock), email support@furlove.shop.

Defective, damaged, or wrong item
Please contact support@furlove.shop within 7 days of delivery (attach photos if damaged). We’ll arrange a repair, replacement, or refund, and cover return shipping where appropriate.

Processing times

• Returns are usually processed within 5 business days after we receive them.

• Refunds typically appear within 3–10 business days depending on your bank or card issuer.

• You’ll receive an email confirmation when your refund is issued.

Non-returnable items
Gift cards and clearly marked final-sale items are not returnable unless your statutory rights apply.

Need help?
Email support@furlove.shop and we’ll take care of you.